Returns and refunds
Books
Book orders are refundable on an order-by-order basis. Please contact subscriptions[at]permaculture.co.uk to discuss book returns. (Book refunds are only accepted when the book is in perfect condition and purchased within the last two weeks.) We do not pay postage for returns and refunds will be made on receipt of the book.
If your book is received in a damaged condition please contact subscriptions[at]permaculture.co.uk with pictures of the damage (including the damaged packaging and damage to the book) and we will arrange to resend you your book.
Subscriptions
You are entitled to cancel and receive a full refund provided that you exercise your right within 14 working days after the day on which you receive the first magazine of your subscription. Any magazine(s) received must be returned in an unused condition at your cost within 28 days of receipt.
You are not entitled to a refund for single issues.
Tools
If goods are faulty or you are dissatisfied with them in anyway please contact us immediately. Please explain the problem and state; your name; the date of purchase; and if possible, the transaction number. Do not return goods without authorisation. In some cases it may be more cost effective to replace items without return and larger items may need collection by our couriers. This does not effect your statutory rights. Contact subscriptions[at]permaculture.co.uk or call 01730 776582.
Book orders are refundable on an order-by-order basis. Please contact subscriptions[at]permaculture.co.uk to discuss book returns. (Book refunds are only accepted when the book is in perfect condition and purchased within the last two weeks.) We do not pay postage for returns and refunds will be made on receipt of the book.
If your book is received in a damaged condition please contact subscriptions[at]permaculture.co.uk with pictures of the damage (including the damaged packaging and damage to the book) and we will arrange to resend you your book.
Subscriptions
You are entitled to cancel and receive a full refund provided that you exercise your right within 14 working days after the day on which you receive the first magazine of your subscription. Any magazine(s) received must be returned in an unused condition at your cost within 28 days of receipt.
You are not entitled to a refund for single issues.
Tools
If goods are faulty or you are dissatisfied with them in anyway please contact us immediately. Please explain the problem and state; your name; the date of purchase; and if possible, the transaction number. Do not return goods without authorisation. In some cases it may be more cost effective to replace items without return and larger items may need collection by our couriers. This does not effect your statutory rights. Contact subscriptions[at]permaculture.co.uk or call 01730 776582.